BRIDGETOWN, Barbados – When human resource professionals from across the region meet in the Cayman Islands in November for the 9th Tourism Human Resources Conference, they will be challenged to develop effective strategies and plans to build a high performance and motivated workforce.
The 28-30 November conference, organised by the Caribbean Tourism Organisation (CTO), in collaboration with the Cayman Islands Department of Tourism (CIDOT), comes at a time when the Caribbean faces increased competition in the global, high-tech, innovation driven industry, and amidst increasing calls for a total rethink of the way tourism leaders engage with the workforce.
“There is an urgent need for a high performance, resilient workforce which is critical for sustainability of the tourism sector in this ever-changing environment,” Sharon Banfield-Bovell, the CTO’s regional human resource development consultant said as planning for the conference intensifies.
Building high performance teams come with challenges, she said, including employees’ unwillingness or lack of motivation to change; low employee productivity and morale; and the scarcity of relevant skills, as well as weak or outdated leadership thinking and styles.
However, Banfield-Bovell said, while technology can help drive efficiency, “the real value in tourism is our human resources – the power of people – and the ability of a well-trained, highly valued, and fairly compensated workforce to transcend beyond process and profit”.
The conference, which has as its theme Building a Resilient, High-Performing and Sustainable Caribbean Tourism Workforce For Global Competitiveness, will feature experts in human resources, tourism and labour, including Claudia Coenjaerts, director of the International Labour Organization’s decent work team and office for the Caribbean, who will deliver the keynote address on, The Future of Work – What will become the New Normal.
The CTO team has been working with the CIDOT to produce a dynamic programme of plenaries, masterclasses, a students’ forum and a tour.
“As Caribbean nations, it is imperative that we make the necessary investments which drive visitation in this globally competitive industry. While these investments often come in the form of property development or increased marketing, it is my belief that the greatest asset any tourism product has is its people,” commented Rosa Harris, director of tourism for the Cayman Islands. “The Cayman Islands has continued to develop our local tourism workforce through nationwide customer service training, tertiary education scholarships and the establishment of a vocational certification programme through our School of Hospitality Studies. We are proud to host the 2018 Caribbean Tourism Organization’s Human Resources Conference and look forward to inviting professionals from across the region, to share best practices on ways we can strengthen our tourism workforces for collective success.”
Registration and other information available at www.onecaribbean.org.
About The Cayman Islands
Located 480 miles south of Miami in the vibrant tranquillity of western Caribbean, this trio of tiny islands is a premier destination for discriminating travellers, divers, honeymooners and families. World-renowned for its idyllic beaches and recognised as a sophisticated, diverse and memorable tourist destination, the Cayman Islands offers spectacular recreational opportunities along with warm, impeccable service. To learn more about the Cayman Islands, please go to visitcaymanislands.com or www.divecayman.ky or call your local travel agent.
From large-group trips and business-focused getaways to ultra-luxurious escapes and multi-generational family vacations, the Cayman Islands provides every element needed to keep guests coming back for more. With an abundance of world-class dining options, a host of adventure activities – including snorkelling, diving, jet skiing, caving, and nature trails – and a variety of meeting spaces for groups large and small, the Cayman Islands is well-poised to host any type of traveller or special occasion.
About the Caribbean Tourism Organization
The Caribbean Tourism Organization (CTO), with headquarters in Barbados, offices in New York and London and representation in Canada, is the Caribbean’s tourism development agency comprising membership of the region’s finest countries and territories including Dutch, English, French and Spanish, as well as a myriad of private sector allied members. The CTO’s vision is to position the Caribbean as the most desirable, year round, warm weather destination, and its purpose is Leading Sustainable Tourism – One Sea, One Voice, One Caribbean.
Among the benefits to its members the organization provides specialized support and technical assistance in sustainable tourism development, marketing, communications, advocacy, human resource development, event planning & execution and research & information technology.
The CTO’s Headquarters is located at Baobab Tower, Warrens, St. Michael, Barbados BB 22026; Tel: (246) 427-5242; Fax: (246) 429-3065; E-mail: CTObarbados@caribtourism.com;
The CTO’s New York office is located at 80 Broad St., Suite 3302, New York, NY 10004, USA: Tel: (212) 635-9530; Fax: (212) 635-9511; E-mail: CTOny@caribtourism.com;
The CTO’s London office is located at Suites 52A & 53, 5th Floor AMP House, Dingwall Road
Croydon CR0 2LX, England. Tel: 011 44 208 948 0057; Fax: 011 44 208 948 0067; E-mail: CTOlondon@caribtourism.com.
CTO has representation in Canada; Tel: (905) 857-1986; Email: firstname.lastname@example.org.
For more information on the Caribbean Tourism Organization, please visit www.OneCaribbean.org and follow CTO on Facebook, Twitter, Instagram and LinkedIn to be part of the conversation.